FAQ

About FP Luxury

Q) What makes FP Luxury different from other jewelry companies?
A) The primary FP Luxury distinctive is that we are selling affordable fine jewelry to collegiate and professional fan bases by utilizing the platforms of the athlete.

Q) What is FP Luxury's relation to Faithful Platform?
A) FP Luxury is a subsidiary company of Faithful Platform. Faithful Platform is a bridal jewelry broker company that helps people walk through the process of buying their engagement, wedding, and anniversary rings at a fraction of the cost of retail stores.

Q) What fanbase are you going to target next?
A) We are not sure, where do you think we should go next? Send us a message about your favorite team!

 

About our Products

Q)Will my piece of jewelry come with an appraisal?
A) All of our pieces that include diamonds or other precious gemstones will come with an appraisal report, the pieces that are solid metal will not unless specified otherwise.

Q)Can I see my jewelry in person?
A)One of the ways in which we are able to keep our prices low is by not holding inventory. However, most of our pieces come with a 15 day return policy, so if you are not happy with your purchase please return it. The exception to this are those pieces that are custom built or engraved for the customer.

Q)Do you provide jewelry insurance?
A)We do not provide insurance, however, we do provide an appraisal for you to use in order for you to add your fine jewelry pieces to an insurance policy. 

Q)Can you custom design jewelry?
A)Yes, we can custom build just about anything. We work with a jewelry designer in New York City that does great work. We have even had people draw on a piece of paper what they wanted and we went and built it for them. Go to our parent company, Faithful Platform, to get that process started!

Q)Do you sell engagement or wedding rings?
A)Yes we do sell engagement and wedding rings, this takes place primarily through our parent company, Faithful Platform.

Financials

Q)Do you accept cryptocurrency?
A)We do not but in the coming weeks we are hoping this will be an option.

Q)What payment methods do you accept?
A)We take all forms of payments (Credit or Debit card, ACH, PayPal, etc.)

Q)Do you offer financing for your jewelry?
A)Yes in the coming weeks we will have an option to finance your jewelry.

 

Shipping

Q) What does the shipping process look like?
A) We ship through USPS or FedEX depending upon the shipping method you choose at check out.

Q) How long does it take to receive my jewelry?
A) Each jewelry piece is different but our current lead time is anywhere from 1 week to 4 weeks depending upon the complexity of the item.

Q) How does the return process work?
A) If you need to make a return please let us know within 14 days of receiving the item. We will send you a return label to ship the item back to us.

Diamond and Jewelry Education

Q) Are lab grown diamonds actual diamonds?
A) Yes, lab grown diamonds are actual diamonds. They have the same carbon DNA structure as an earth mined diamond and they look identical. It is impossible to tell the difference between the two without doing lab testing on them. The primary difference between the two is place of origin. One was grown in a lab and one was grown in the dirt.

Q) How do I figure out what size I need for my jewelry?
A) There are multiple ways to do this but what always seems to be the easiest is to go to a local store and ask them to size you. If you are uncomfortable doing that you can cut a piece of string and wrap it around your finger, wrist, or neck. Mark the string to determine the start and end point. Then measure the string to determine the size.

Q) What's the best place to go to learn more about diamonds and jewelry?
A) There are a lot of great resources available and there are some not great resources. The two primary places we encourage people to check out are GIA.edu and our youtube channel Faithful Platform.

14 day return shipping

on all purchases

CUSTOMER SERVICE

BY PHONE OR EMAIL

US Shipping

1 to 2 business days

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